Refund & Shipping Policy
Last Updated: November 26, 2025
1. Processing & Shipping
Orders are processed within 1–3 business days (excluding weekends and holidays).
We ship only within the United States using FedEx or UPS.
Free shipping applies to orders over $50 (subject to change).
2. Tracking
After your order ships, you’ll receive an email with a tracking link.
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days at support@balikabrothers.com.
Please include your order number and photos.
Approved cases will receive a replacement.
4. Non-Returnable Items
Coffee is perishable and cannot be returned.
We do not accept returns on opened or unopened coffee bags.
We currently do not sell non-coffee merchandise.
5. Missing or Delayed Orders
If tracking shows “Delivered” but you have not received the package:
- Check with household members or neighbors
- Contact the carrier with your tracking number
- If still unresolved, email us and we’ll assist
6. Order Changes & Cancellations
Orders cannot be changed or cancelled once they enter the roasting or shipping process.
For urgent requests, contact us at support@balikabrothers.com as soon as possible.